COO, The Americas - Western Region, Marriott International, Inc.
Carla J. Murray, is the Chief Operations Officer for Marriott International Americas’ Western Region. As COO, she leads the teams responsible for 170 properties in the Western United States across the recently merged Starwood and Marriott brands. She was promoted to the position of COO following her roles as Senior Vice President Operations, Western Region for both Marriott and Starwood Hotels and Resorts. These positions were preceded by a series of regional positions between 2002 and 2016 as well as General Manager positions from 1998 to 2002 at the Sheraton Boston, St. Regis Aspen, the Westin Seattle and the Sheraton Grand Seattle.
Her responsibilities include delivering full P&L accountability for $9.1B in sales. The geography spans from the Midwest U.S. to French Polynesia. She supports customer efforts by delivering a superior customer experience enabled by technology and enhanced by loyalty. Sourcing, developing and leading 10,000 world class associates in the dynamic world of hospitality is a key focus for her as she leads the enterprise.